Frequently Asked Questions (FAQ)

Last Updated: February 18, 2026

Welcome to the phrodia FAQ! Find answers to the most common questions about our platform.

Getting Started

How do I create an account?

  1. Download the phrodia app from the App Store (iOS) or Play Store (Android)
  2. Tap "Create Account" on the welcome screen
  3. Sign in with Google or Apple
  4. Complete the onboarding steps:
    • Grant location permission (optional but recommended)
    • Enable notifications (optional)
    • Accept privacy consent
    • Enter your profile information (name, birthday, gender)
  5. You receive 25 free credits as a signup bonus!
  6. You're ready to start!

Note: You must be at least 18 years old to use phrodia. Account creation is currently only available on mobile apps, not on web.

How does phrodia work?

phrodia is a photo rating platform where you can:

  1. Upload your photos and get honest ratings from people worldwide
  2. Rate others' photos on a scale of 1-10 and earn credits
  3. Choose a category for your upload (Dating, Fitness, Business, Social, or Custom)
  4. See detailed statistics about who rates you (age, gender, location on a world map)
  5. Share your photo via link or QR code for external ratings
  6. Chat with raters to get more feedback
  7. Use credits to upload more photos or start conversations

Philosophy: "See yourself through the eyes of the world"

How do I upload my first photo?

  1. Tap the "Upload" tab (bottom navigation)
  2. Choose a photo from your gallery or take a new one
  3. Crop the photo to focus on your face
  4. Select a category (Dating, Fitness, Business, Social, or Custom — min. 1, max. 5)
  5. Optionally add a question for raters (e.g., "Which hairstyle suits me better?")
  6. Set targeting options:
    • Who can see it (gender, age groups)
    • Geographic targeting (Global, By Region, By Country, or Exclude Local)
    • Maximum number of ratings (costs credits)
  7. Review the credit cost
  8. Tap "Upload"

Cost: 7 credits per rating slot (e.g., 10 ratings = 70 credits)

Photo limit: Unlimited — upload as many photos as you like.

Can I edit my profile?

Yes! You can change your display name and profile photo at any time:

  1. Go to Profile tab
  2. Tap your name or profile picture
  3. Make your changes and save

Credits & Wallet

What are Credits?

Credits are the currency used in phrodia. You need credits to upload photos, request ratings, and start chat conversations.

Two types:

  1. Earned Credits: Free credits earned by rating others' photos
  2. Purchased Credits: Paid credits bought via in-app purchase

How do I earn Credits?

Rate other users' photos:

How to rate:

  1. Go to the "Rate" tab
  2. View a photo
  3. Give a rating (1-10)
  4. Optionally add a comment (+2 bonus credits)
  5. Submit → Earn credits instantly!

Why do Earned Credits expire after 48 hours?

Design philosophy: Encourage active participation

Track expiry: Check your wallet in the Profile tab

What's the difference between Earned and Purchased Credits?

Feature Earned Credits Purchased Credits
How to get Rate photos Buy in-app
Cost Free Paid
Expiry 48 hours Never
Daily limit 50 credits/day Unlimited
Spending priority Used first Used after earned depleted

How do I buy Credits?

  1. Go to Profile tab → Tap on your credit balance
  2. Or: Upload screen → "Buy Credits" button
  3. Choose a package:
    • 200 Credits — €4.99
    • 500 Credits — €8.99
    • 1,000 Credits — €14.99
  4. Complete purchase via App Store (iOS) or Play Store (Android)
  5. Credits appear in your wallet (usually instant, up to 1 hour delay)

Payment: Handled by Apple/Google, not by phrodia. Prices may vary by country.

My purchased Credits didn't appear. What do I do?

Wait: Up to 1 hour (RevenueCat webhook delay)

Check:

  1. Profile → Credit balance
  2. Ensure you completed the purchase (not cancelled)
  3. Check your App Store/Play Store purchase history

Still missing after 24 hours?
Email: info@phrodia.com with subject "Missing Credits" (include purchase receipt)

Photo Upload & Targeting

What categories can I choose when uploading?

Every photo upload requires at least one category (up to 5):

Can I add a question for raters?

Yes! When uploading, you can attach an optional question that raters will see alongside your photo. This helps you get more specific feedback.

Examples:

What targeting options are available?

Control who can see and rate your photos:

Demographic Targeting

Geographic Targeting

Only users matching ALL your criteria can see and rate your photo.

Example: "Only women aged 25-34 in Europe" → Very targeted audience

Can I get more ratings on an existing photo?

Yes! Use the "Reserve More Ratings" feature:

  1. Go to "My Photos" tab
  2. Tap on the photo
  3. Tap "Reserve More Ratings"
  4. Choose how many additional ratings you want
  5. Pay the credit cost (7 credits per additional rating slot)

Your photo will be shown to more raters until the new target is reached.

Photo Ratings

How does the rating system work?

Scale: 1-10

Honest feedback: Ratings should reflect your genuine opinion of the photo.

How many ratings will I receive?

You choose! When uploading, set the number of ratings you want.

Cost: 7 credits per rating slot

Example: Requesting 10 ratings = 70 credits

You can always reserve more ratings later if you want additional feedback.

What happens after I reach the maximum ratings?

Your photo is closed (no longer shown to raters).

You can:

Can I delete my photos?

Yes! Anytime:

  1. Go to "My Photos" tab
  2. Tap on the photo you want to delete
  3. Tap "Manage Photo" → "Delete Photo"
  4. Confirm

Effect:

Share & External Ratings

What are External Ratings?

External Ratings let people rate your photo without needing a phrodia account. You share a link, QR code, or 5-digit code, and anyone can give you an anonymous rating.

How do I share my photo for external ratings?

  1. Go to "My Photos" tab
  2. Tap on the photo you want to share
  3. Tap the Share button
  4. Choose to copy the link, display a QR code, or share the 5-digit code
  5. Send the link, QR code, or code to friends, post it on social media, etc.

How do external ratings work for the rater?

When someone opens your share link:

Do external ratings cost credits?

External ratings do not use your rating slots. They are a separate, free way to collect feedback from people outside the app.

Chat & Messaging

How do chat conversations work?

After someone rates your photo, you can start a chat with them.

How it works:

  1. You see a rater's feedback on your photo
  2. Tap "Chat" to start a conversation
  3. The chat request costs 7 credits
  4. The recipient receives a notification and can accept or decline
  5. If they accept, the conversation is open with no message limit

How much does chatting cost?

Why does it cost credits to start a chat?

This prevents spam and ensures that conversations are meaningful. The credit cost discourages mass messaging while rewarding users who receive chat requests.

Photo Insights & Statistics

How do I see who rated my photos?

  1. Go to "My Photos" tab
  2. Tap on a photo
  3. Tap "Insights" or "View Ratings"

You can see:

What is the Map view?

The Map shows a world map with markers indicating where your raters are located. This gives you a visual overview of your photo's global reach.

How to access:

  1. Go to "My Photos" tab
  2. Tap on a photo
  3. Switch to the "Map" tab in the insights view

Note: Rater locations are shown at city level only, never exact addresses.

What is the Badge system?

phrodia awards badges based on your activity level. The more you participate, the higher your badge rank:

Badge Description
Newbie Just getting started
Beginner Starting to explore
Member Active community member
Contributor Regular rater and uploader
Veteran Experienced user
Expert Highly active and trusted
Power User Top-tier community member

Your badge is displayed on your profile and visible to others.

Privacy & Safety

Who can see my photos?

You control this!

When uploading, set:

Only users matching ALL criteria can see and rate your photo.

How do I report inappropriate content?

In-App:

  1. Tap the photo or comment you want to report
  2. Tap "Report" button
  3. Select category (NSFW, Hate Speech, Spam, etc.)
  4. Optionally add details
  5. Submit

Email:
Send to info@phrodia.com with subject "Content Report"

Response Time: 24-48 hours

How do I change my privacy settings?

Ad & Privacy Settings:

  1. Profile → Settings → "Ad & Privacy Settings"
  2. Toggle personalized ads on/off
  3. Manage consent choices

Location:

  1. Device Settings → phrodia → Location
  2. Or: In-app → Deny location when prompted

How do I report a security issue?

Email: info@phrodia.com with subject "Security Issue"

We take security seriously and will respond within 24 hours.

Account Management

I forgot my password. What do I do?

phrodia uses passwordless authentication!

You sign in via:

No password needed!

If you can't access your Google/Apple account:
Contact their support to recover access.

Can I use phrodia on multiple devices?

Yes! Your account syncs across devices.

Requirements:

How do I delete my account?

  1. Go to Profile → Settings (gear icon)
  2. Scroll to "Danger Zone"
  3. Tap "Delete Account"
  4. Confirm deletion

Timeframe: Immediate (automated)

Cannot be undone!

Technical Issues

The app crashes or freezes. What should I do?

  1. Force close the app and restart
  2. Update to the latest version (App Store/Play Store)
  3. Clear cache:
    • iOS: Offload app in Settings → Reinstall
    • Android: Settings → Apps → phrodia → Clear Cache
  4. Reinstall the app (last resort — you won't lose data)

Still having issues?
Email: info@phrodia.com with:

Push notifications don't work

Check:

  1. Notifications enabled in device settings
  2. Internet connection active
  3. App is up to date

iOS: Settings → phrodia → Notifications → Allow Notifications

Android: Settings → Apps → phrodia → Notifications → Enabled

phrodia uses two notification channels:

You can enable or disable each channel independently in the app settings.

Still not working?
Email: info@phrodia.com

Location permission denied — what now?

If you denied location:

To enable later:

iOS:

  1. Settings → Privacy → Location Services → phrodia
  2. Select "While Using the App"

Android:

  1. Settings → Apps → phrodia → Permissions → Location
  2. Select "Allow only while using the app"

I can't upload a photo

Common reasons:

Solution:

In-app purchases don't work

iOS:

  1. Settings → Your Name → Media & Purchases
  2. Sign out and sign back in
  3. Retry purchase

Android:

  1. Play Store → Menu → Account
  2. Ensure payment method is valid
  3. Retry purchase

Still failing?
Email: info@phrodia.com with purchase receipt/error message

App says "No photos available to rate"

Reasons:

Solution:

My photo isn't getting ratings

Check:

  1. Is your photo approved? (Profile → My Photos → Status)
  2. Is targeting too narrow? (try expanding to "Global")
  3. Is your photo high quality? (clear, well-lit face)

Moderation: Photos are reviewed before being shown to users. This can take a few hours.

Payments & Refunds

How do in-app purchases work?

All payments are processed by:

Available credit packages:

Package Price
200 Credits €4.99
500 Credits €8.99
1,000 Credits €14.99

We do NOT:

How do I request a refund?

Contact Apple or Google (not phrodia):

iOS:

  1. Go to: https://reportaproblem.apple.com
  2. Sign in with your Apple ID
  3. Find "phrodia" purchase
  4. Select "Report a Problem"

Android:

  1. Play Store → Account → Purchase history
  2. Find "phrodia" purchase
  3. Tap "Request a refund"

Refund Policy:

Are there any hidden fees?

No! Prices shown in the app are final and include VAT/taxes (where applicable).

Content Moderation

What content is NOT allowed?

See our Community Guidelines for full details.

Quick summary:

Consequence: Content removal, warning, suspension, or permanent ban

How quickly are reports reviewed?

Target: 24-48 hours for most reports

Urgent cases (illegal content, minors): Reviewed immediately and escalated to authorities if needed.

What happens if I violate the rules?

Three-strike system:

  1. First violation: Warning + content removal
  2. Second violation: 7-day suspension
  3. Third violation: Permanent ban

Severe violations (NSFW, minors, violence): Immediate permanent ban

Contact & Support

How do I contact support?

Email: info@phrodia.com

Response Time: 48-72 hours for general inquiries

Include:

Is there a support phone number?

No phone support currently. Email only: info@phrodia.com

How do I report a bug?

Email: info@phrodia.com with subject "Bug Report"

Include:

Can I submit feedback in my language?

Yes! Email info@phrodia.com in any language.

We primarily respond in English and German, but we can use translation tools for other languages.

Tips & Best Practices

How to get better ratings

How to write helpful comments

Don't: Body shame, make sexual comments, spam, or demand contact info.

How to earn credits quickly

Still Have Questions?

Contact us:
Email: info@phrodia.com
Subject: "FAQ Question"

Legal documents:

Last Updated: February 18, 2026